Return & Refund Policy

Last updated: June 16, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be worn, altered, or damaged
• Include all original packaging and accessories

How to Request a Return

To initiate the return process, please contact our support team at support@gekko.shop. We will respond to your request within 1–2 business days with further instructions.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5–7 business days. Please note that refunds will be issued through Shopify Payments, and bank processing times may vary. You will receive an email notification once the refund has been processed.

Late or Missing Refunds

If you haven't received a refund within the specified timeframe, please check your bank account or contact your bank to ensure the refund wasn't missed. If the issue persists, please reach out to us at support@gekko.shop so we can assist you further.

Exchanges

We only offer exchanges for defective or damaged items. If you received a defective or damaged item, please contact our support team at support@gekko.shop to arrange for a replacement. We will provide a replacement or refund, depending on availability.

Return Shipping

The customer is responsible for paying return shipping costs. For orders over $75, we recommend using a trackable shipping service to ensure the safe return of your item. Please keep a record of your tracking number, as we cannot be held responsible for lost or undelivered returns.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at support@gekko.shop. We're committed to providing you with an exceptional shopping experience and look forward to assisting you.